Effective Date: 22 May 2019
Thanks for visiting Homes Hero! Homes Hero (“Homes Hero”, “we”, “us” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it and your choices and rights. By using any of Homes Hero’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and our Cookie Policy.
1. Some Key Terms
In our Privacy Policy, when we refer to “Users”, we mean our customers who use our Services, including visitors to our sites. We explain who we are in the “Who is Homes Hero?” section below. The users, visitors and customers of our Users’ sites are “End Users”. Any other capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service.
2. How Does This Privacy Policy Apply?
This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information you submit to our customer support.
We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.
Our website is hosted on secure servers. We provide you with an online platform that allows us to offer our home improvement services to you. Your data is stored through Homes Hero’s secure data storage, databases and applications. We store your data on secure servers behind firewalls.
3. Personal Information We Collect
We collect various personal information regarding you or your device. This includes the following:
- Information you provide to submit an enquiry/request a quote, specifically email address, first name, last name, phone number, and property address
- Your marketing preferences
- The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer message boards or forums
- Information you share with us in connection with surveys, contests or promotions
- Information from your use of the Services or websites, including: IP addresses, preferences, information about your browser, network or device, information about how you interact with our Services
- Information we get from our partners to support our marketing initiatives and improve our Services
- Other information you submit to us directly
4. How We Collect Personal Information
We obtain personal information from various sources in three main ways:
a. Personal Information You Provide
When you use our Services, we collect information from you when you:
- Submit an enquiry for home improvement services
- Request a quote for extensions, renovations, or other services
- Contact our customer support
- Sign up for our newsletter or marketing communications
- Participate in surveys or promotions
b. Personal Information from Your Use of Our Services
When you use our Services, we collect information about your activity, such as:
- Your IP address and device information
- Pages you visit on our website and how long you spend on them
- How you interact with our quote forms and service pages
- Location information (if you’ve given permission through your device settings)
c. Personal Information from Other Sources
- Information from third-party services (such as Google) if you use them to contact us
- Information from our advertising partners to help us show you relevant ads
5. How We Use Your Personal Information
We use the personal information we obtain about you to:
Provision of Services: Create and manage your account, provide and personalise our home improvement services, process quotes and respond to your enquiries.
Communication: Communicate with you, including sending emails about your project updates and service-related announcements.
Marketing: Promote our home improvement services and send you tailored marketing communications about our extensions, renovations, and other services in Harrow and North West London.
Advertising: Analyse your interactions with our Services so we can tailor our advertising to show you relevant home improvement content.
Service Improvement: Analyse and learn about how our Services are used to improve our home improvement offerings and develop new services.
Security: Ensure the security and integrity of our Services.
Legal Compliance: Comply with applicable legal requirements and enforce our Terms of Service.
6. How We Share Your Personal Information
We share personal information in the following ways:
Service Providers: We share information with contractors, suppliers, and service providers who help us deliver our home improvement services.
Business Partners: We may share information with trusted business partners who help us provide better services to you.
Legal Requirements: We disclose information when required by law or to protect our rights and interests.
Business Transfers: If we’re involved in a merger, acquisition or sale, your information may be transferred as part of that deal.
Marketing: We share information with third parties to provide you with tailored advertising about our home improvement services.
7. Your Rights and Choices
Where applicable law requires, you may have the right to access, update, change or delete your personal information.
You can:
- Access, update, or delete your personal information by contacting us at info@homeshero.co.uk
- Unsubscribe from marketing communications by following the unsubscribe instructions in emails
- Exercise your other rights by contacting us at the same email address or calling us at 077 0018 3397
For UK residents, you can lodge complaints with the Information Commissioner’s Office (ICO) at ico.org.uk.
8. How We Protect Your Personal Information
We maintain administrative, technical and physical safeguards to protect your personal information, including:
- Using firewalls to protect against intruders
- Building redundancies throughout our network
- Testing for and protecting against network vulnerabilities
- Encrypting sensitive data during transmission
9. How We Retain Your Personal Information
We retain personal information for as long as necessary to:
- Provide you with our home improvement services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain warranties on our work
As home improvement customers often return for additional services, we keep your information for a reasonable period after project completion so it’s available if you return.
10. Data Transfers
Your personal information may be transferred to and processed in countries other than where you live. We ensure appropriate safeguards are in place for any international transfers in accordance with applicable data protection laws.
11. Updates to This Privacy Policy
We’ll update this Privacy Policy from time to time. When we make changes, we’ll update the “Effective Date” and post the updated policy on our website. For material changes, we’ll notify you by email or prominent website notice.
12. How to Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@homeshero.co.uk
Phone: 077 0018 3397
Address: Homes Hero Ltd, Harrow, London, UK
Cookie Policy
This Cookie Policy describes how Homes Hero uses cookies and similar technologies. If you have questions about this Cookie Policy, contact us at info@homeshero.co.uk.
Cookies: Small pieces of text sent to your browser when you visit our site. We use cookies for:
- Authentication & Security: Help verify your account and prevent fraudulent use
- Performance & Analytics: Track how our website is used to improve our services
- Third Parties: We use Google Analytics and similar tools to understand website performance
- Homes Hero Ads: We partner with advertising networks to show you relevant home improvement ads
Opting Out: You can set your browser to not accept cookies, but this may limit website functionality. You can opt-out of interest-based advertising through your browser settings.
Pixels: Small pieces of code that help us understand how you interact with our website and emails, allowing us to show you more relevant content about our home improvement services.
We may modify this Cookie Policy from time to time and will post the most current version on our website.